Healthcare by Douglas Limited

Healthcare by Douglas Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 2020 (NZ).

By using our websites, products, or services, or by providing your personal information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information from you when you:

• Visit or interact with our websites.

• Contact us by phone, email, or in writing.

• Subscribe to our newsletters or updates.

• Purchase or enquire about our products and services.

• Apply for a role or work with us in a business capacity.

This may include your name, contact details, demographic information, health-related information you provide to us, payment details, and technical data such as your IP address and browsing behaviour (via cookies or analytics tools).

2. How We Use Your Information

We use your personal information to:

• Provide and improve our products and services.

• Respond to enquiries and provide customer support.

• Manage marketing communications you have opted into.

• Conduct research and analyse website or product use.

• Meet legal, regulatory, and compliance obligations.

We only use your personal information for the purposes for which it was collected or for a directly related purpose, unless you give us consent or we are permitted or required by law.

2A. Marketing Communications

If you subscribe to our mailing list or otherwise opt in, we may use your email address to send you marketing communications, including newsletters, updates, and promotional material about our products and services. You will only receive these communications if you have given your consent.

You may withdraw your consent or unsubscribe from marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly (see “Contact Us” below).

3. Sharing Your Information

We may share your personal information with:

• Service providers and contractors who help us deliver our products and services.

• Regulatory or government authorities if required by law.

• Third parties in the event of a business sale, transfer, or restructuring.

We will never sell or lease your personal information.

4. Security and Storage

We take reasonable steps to protect your personal information against loss, unauthorised access, use, modification, or disclosure. Information is stored securely in physical or electronic form, with safeguards appropriate to the sensitivity of the data.

We will only retain your information for as long as it is needed for the purposes for which it was collected, or as required by law.

5. Overseas Disclosure

Some of our service providers may be located outside New Zealand. Where your personal information is transferred overseas, we take reasonable steps to ensure it is protected by safeguards comparable to those under New Zealand law.

6. Cookies and Tracking

Our websites use cookies and similar technologies to improve functionality, analyse usage, and personalise content. You can choose to disable cookies through your browser settings, although this may affect your ability to use some website features.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.

• Request correction of your personal information if you believe it is inaccurate.

• Make a complaint if you believe your privacy rights have been breached.

To exercise these rights, please contact us (see below). We will respond in accordance with the Privacy Act.

8. Privacy Breaches

If a privacy breach occurs that is likely to cause serious harm, we are required to notify both you and the Office of the Privacy Commissioner.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website and take effect from the date of posting.

10. Contact Us

If you have any questions about this Privacy Policy or would like to make a privacy request, please contact our Privacy Officer:

Privacy Officer
Healthcare by Douglas Limited
c/- Privacy Officer, Douglas Pharmaceuticals Limited
Central Park Drive, Lincoln, Auckland 0610
New Zealand

Email: team.legal@douglas.co.nz