Why This Role Matters

You won’t just be making sales calls, you’ll be shaping how our products show up across pharmacies nationwide.

As a Telesales Representative, you’ll own a defined portfolio of pharmacy retailers, building trusted relationships and influencing purchasing decisions that directly impact Douglas’ commercial success. Your ability to connect, understand needs, and position the right products will drive revenue, strengthen partnerships, and elevate our presence in the market.

This is a telesales role for someone who thrives on results and momentum. In your first 6–12 months, success will look like consistently achieving sales targets, building strong retailer engagement, and becoming a go-to contact for your customers. You’ll have structure through a call cycle, but real autonomy in how you build relationships and close opportunities.

What you’ll do

• Own and execute a structured call cycle across your pharmacy portfolio to drive consistent engagement

• Promote core product lines, new launches, and campaigns to maximise sales and order volume

• Build strong, lasting relationships with key retail contacts to unlock growth opportunities

• Confidently handle objections, negotiate outcomes, and influence purchasing decisions

• Accurately process orders, replenishments, and promotional deals during customer interactions

• Maintain clean, up-to-date CRM records to support effective account management

• Collaborate closely with the National Field Sales Manager to align on strategy and performance

• Gather and share market insights, customer feedback, and competitor activity

• Support D2C (direct-to-consumer) enquiries, ensuring timely and high-quality customer responses

• Provide backup support to the Customer Service team during peak periods

What you’ll bring

• 3–5 years’ experience in telesales within pharmacy, healthcare, or FMCG

• Proven track record of achieving sales targets and driving revenue through phone-based engagement

• Strong persuasion, objection handling, and negotiation skills

• Experience using CRM systems to manage customer interactions and sales activity

• Excellent communication skills with the ability to build rapport quickly

• High level of organisation and ability to manage a structured call cycle

• Tertiary qualification in Business, Health, or a related field would be advantageous

• Understanding of the pharmacy retail landscape is a plus

• Experience supporting D2C or customer service environments will be a great advantage

• Familiarity with systems such as SUGAR CRM or similar would be great, but ot essential

Why Join Us?

• Award-winning culture - Join a team that's genuinely a great place to work (and we've got the awards to prove it).

• Career growth - We're big on developing our people and promoting from within.

• Extra leave - After six years with us, you'll get five weeks of annual leave.

• Parental perks - Get 16 weeks of top-up payments during your parental leave.

• Security matters - We've got you covered with life and income protection insurance.

• Feel good with THRIVE - Our wellbeing program helps you be your best, inside and out.

• Exclusive discounts - Enjoy special deals on big-name brands like Clinicians, BraveFace, Avene, Ego, and more.

About Us

At Douglas, we're more than just a company—we're a community of people driven to make a difference. We're proud to be one of New Zealand's biggest pharmaceutical success stories, and we're growing globally. Privately owned and future-focused, our team of 700 includes scientists, engineers, and all kinds of experts, working together to create high-quality healthcare products that help people around the world.

Come join us on this mission to improve lives!

Next Steps

If you're invited to complete a video interview as the next stage of your application, we'd love you to embrace it. Video interviews allow more people the opportunity to demonstrate their abilities to the hiring manager in a new and innovative way, giving you a better chance of securing your ideal role. Relax, be yourself and don't worry, we all feel a bit awkward in front of the camera.

Please note:

• Applications may close early due to high interest. Don’t miss out – apply now!

• As part of the pre-employment process, you will need to pass a drug test, Ministry Of Justice criminal check and medical assessment.

• This role does not support a visa application. To qualify you will need full working rights to work in New Zealand.